Refund policy

1. Returns and Exchanges Due to Customer Preference
As a general rule, we do not accept returns or exchanges due to customer preference.

2. Defective or Damaged Items
Please contact us at support@sunnydaymkt.co.jp within 14 days of receiving your order. After reviewing the situation, we will arrange an exchange or refund as appropriate.

Returns or exchanges are accepted only when all of the following conditions are met:
• The item is in the same condition as when received (unused and unworn)
• Any tags remain attached
• The item is in its original packaging
• You can provide a receipt or order information as proof of purchase

Please contact us by email before sending any return. Returns must be shipped to the address designated by us.

Return shipping costs are the customer's responsibility.
However, we do not charge a return handling fee.

Items returned without prior notice may not be accepted.

3. Damaged, Defective, or Incorrect Items
If your item is defective or damaged, or if you receive an item different from what you ordered, please contact us promptly. After confirming the details, we will provide an appropriate solution such as an exchange or refund.

4. Exchanges
If you would like a different item, the most reliable method is to return the eligible item and place a new order for the desired product.

5. Special Rights for Customers in the European Union
For goods shipped within the EU, you may have the right to cancel or return your order within 14 days without giving a reason.

The following conditions must still be met:
• The item is unused and unworn
• Tags and packaging are in the same condition as when received
• A receipt or order information is provided

6. Refunds
After we receive and inspect the returned item, we will notify you whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your credit card company or bank may require additional processing time before the refund appears in your account.
If more than 16 business days have passed since approval and you have not received your refund, please contact support@sunnydaymkt.co.jp.