Frequently Asked Questions (FAQ)
đ Orders
Q1. How do I place an order?
A. Choose the product you want on the product page, select the quantity, then click "Add to cart" and proceed to checkout. Enter the required information and confirm your order.
Q2. Can I change my order after placing it?
A. In principle, we cannot change products, quantities, shipping addresses, or other order details after the order has been confirmed. Please contact us as soon as possible if you need assistance.
Q3. I did not receive an order confirmation email.
A. Please check that the email address you entered is correct and review your spam or junk folder. You may also need to adjust your email reception settings.
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đł Payment
Q4. Which payment methods are available?
A. Credit cards, PayPal, convenience-store payments, deferred payment, and other methods may be available. Available payment methods can vary by region.
Q5. Can I change the payment method after ordering?
A. No. The payment method cannot be changed after the order is placed, so please confirm it before completing your purchase.
Q6. Can I use installment payments or Shop Cash?
A. Some payment methods, including installment payments and Shop Cash, may not be supported. Please check the available options at checkout.
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đ Shipping
Q7. When will my order arrive?
A. Orders are usually shipped within 1â2 business days. Delivery times may vary depending on the destination and order volume.
Q8. Can I choose a delivery date or time?
A. This may not be available for all products or destinations. Please check the available options when placing your order.
Q9. How much is shipping?
A. Shipping costs vary by destination and shipping method. Please check the relevant product page or cart for the amount that applies to your order.
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đ Returns & Exchanges
Q10. Can I return or exchange an item?
A. As a general rule, we do not accept returns or exchanges due to customer preference. If an item is defective or has another issue, please contact us so we can assist you.
Q11. My item arrived damaged. What should I do?
A. Please contact us by chat or through the contact form within 30 days of receiving the item. Depending on the situation, we will arrange a replacement or refund.
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đŠ Subscriptions
Q12. What is a subscription?
A. A subscription automatically places and ships an order at the selected interval. Once set up, you do not need to place each order manually.
Q13. How do I cancel or change a subscription?
A. You can manage it from your account page or subscription management page. Please complete cancellation at least 15 days before the next scheduled shipment.
Q14. Can I use the same payment methods for subscriptions?
A. In most cases, the same payment methods as regular purchases are available, with some exceptions. Please check the payment options shown during checkout.
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đ Products
Q15. Where can I find product sizes and specifications?
A. Sizes and specifications are listed on each product page. Please contact us if anything is unclear.
Q16. Will sold-out items be restocked?
A. Some products are scheduled to be restocked. Please use the restock notification feature on the relevant product page when available.
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đ± Accounts & Points
Q17. What can I do with a customer account?
A. You can review purchase history, manage subscriptions, use points, and access other account features.
Q18. What should I do if I forgot my password?
A. Use the "Forgot your password?" option on the login page to reset it.
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đ Other Questions
Q19. What if my question is not answered in the FAQ?
A. Please feel free to contact us by chat or through the contact form.
Q20. How do you handle personal information?
A. Please see our Privacy Policy. We manage personal information appropriately in accordance with our policy.